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Terms and Conditions for Online Purchases

Buyer(s) Responsibilities:

It’s the Buyers responsibility to measure openings for the size of merchandise purchased. Note the size and dimensions of the items purchased to ensure everything will fit in the designated room, as well as through all entrance passages; doorways, hallways, stairwells, elevators, etc.

If delivery to the designated room involves limited maneuverability because of narrow passageways, Furniture Mart cannot be responsible for any damage that could result in attempting placement. If set up in the designated area is not conveniently feasible, delivery will be made to an accessible area.

Furniture Mart does not move existing furniture. The Buyer needs to clear the designated room and path leading to it. Clear the room of any obstacles before the date of delivery.

Furniture Mart cannot warrant that any particular item will fit into any specific area. Therefore, cancellations cannot be accepted on this basis and restocking fees will apply.

If Buyer elects to pick up the merchandise from our warehouse, it will be unassembled in the box.

If assembly is desired, there will be a $35 handling charge and a 24-hour notice must be given to allow time for assembly.

Delivery and Order Availability:

White-Glove Delivery - A delivery team of two will set up the furniture in your desired room. They will assemble and remove all debris. Delivery personnel do not handle electronics, hang items on walls, or make modifications to merchandise. Furniture Mart cannot be responsible for damages to floors or walls when it is found difficult to maneuver the furniture through narrow passageways.

Delivery personnel are not required to carry furniture on construction sites that pose safety issues. Delivery personnel will not remove their shoes on site for any reason.

Orders can take approximately 2-16 weeks. As a general rule, Furniture Mart cannot promise a particular delivery date until your order has been received into our warehouse. We will be happy to provide estimated delivery dates; however actual availability may vary from this estimate. Furniture Mart has no control over production or schedule changes made by factories, or over the accuracy of information furnished to us by the manufacturer.

Furniture Mart shall not be responsible for delays or defaults in the delivery occasioned by weather, war, strikes, acts of nature, the public enemy, fire, labor, or transportation difficulties or other causes beyond the control of Furniture Mart. FURNITURE MART SHALL NOT BE LIABLE TO CUSTOMER FOR ANY DAMAGES AS A RESULT OF ANY DELIVERY DELAYS.

Buyer agrees that changes in availability will not invalidate this order.

Buyer must take delivery of their order within 30 days of notification that the merchandise is available for delivery. If Buyer does not take possession of the order within 60 days, Furniture Mart may cancel the order and keep all deposits as liquidated damages. Merchandise held longer than 60 days from RECEIPT OF GOODS are subject to a 5% per month storage fee.

If Buyer is not at delivery point or cannot accept delivery for any reason, a 5% merchandise fee and additional delivery fees will apply.

Damages:

All merchandise is opened and inspected before delivery. If damage occurs, FURNITURE MART WILL REPAIR OR REPLACE AT THE ORIGINATING MANUFACTURER'S DISCRETION. Furniture Mart makes no warranties beyond the written description of the goods. Merchandise is not guaranteed against excessive wear and use, fading, stretching, soling, pilling or pile crushing.

FURNITURE MART EXPRESSLY DISCLAIMS ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. This disclosure does not affect manufacturer’s warranties if any.

Buyer must note damages at delivery on the delivery receipt, or Bill of Lading (BOL). Damage claims must be submitted to Furniture Mart within 24 hours of delivery date. Furniture Mart is not responsible for damages after the merchandise is delivered.

Cancellations:

In-Stock means it’s in a Furniture Mart warehouse or showroom.

Special Order means Furniture Mart has to order merchandise from a manufacturer. Once the Customer places the order, Furniture Mart begins the procurement process. Therefore, Furniture Mart does not accept cancellations on any Special Ordered merchandise.

FURNITURE MART DOES NOT ORDER ON APPROVAL. If the Buyer wants to cancel an order before the manufacturer has placed it in production, Furniture Mart will give a full refund. This is the only circumstance in which a full refund will be granted. Otherwise, Special Orders are Non-Cancelable and Non-Refundable.

NO REFUNDS OF DEPOSITS AFTER 3 DAYS FROM TRANSACTION DATE FOR IN-STOCK MERCHANDISE.

NO REFUNDS ON ANY DELIVERED MERCHANDISE. If damage occurs, Furniture Mart will repair or replace at the originating manufacturer's discretion.

Floor sample sold as-is. All sales final, no service, no refunds.

Miscellaneous:

FINANCING TERMS SHALL COMMENCE ON FIRST DATE MERCHANDISE IS DELIVERED.

Exclusive venue for any action relating to the enforcement or interpretation of this agreement shall be in the court of competent jurisdiction in and for Duval County, Florida. BUYER WAIVES THEIR RIGHT TO A JURY TRIAL IN ANY LAWSUIT RELATING TO THIS AGREEMENT. If any provision of this agreement shall be determined to be invalid or unenforceable for any reason, the remaining provisions of this agreement shall be unaffected thereby and shall remain in full force and effect. This agreement shall be binding upon and shall insure to the benefit of the respective parties and respective administrators, executors, other legal representatives, heirs, successors and permitted assigns.

Special Orders are subject to manufacturer approval. Buyer will be notified if an item or fabric is delayed or discontinued by the manufacturer. Buyer agrees this will not affect or void the remaining order.

Sales Tax may be adjusted according to state regulations prevailing at the time of delivery.

Merchandise purchased before a manufacturer sales event is not eligible for the sale incentives.

All services fees are non-refundable; this includes but not limited to delivery fees, repair fees, disposal fees, cutting fees, etc.

THIS AGREEMENT CONSTITUTES THE ENTIRE AGREEMENT BETWEEN THE PARTIES AND SUPERSEDES ALL PRIOR VERBAL AND WRITTEN AGREEMENTS BETWEEN THE PARTIES.