Furniture Mart Terms and Conditions
Deposits and Method of Payment:
A standard 100% deposit is required to process Factory Direct and Online Orders.
Buyer(s) Responsibilities:
It is the Buyer's responsibility to confirm the size and dimensions of the items purchased to ensure everything will fit in the designated room and through all entrance passages; doorways, hallways, stairwells, elevators, etc. Clear all obstacles in the designated space and path leading to it before delivery. Furniture Mart cannot warrant any particular item fitting into any specific area; therefore, cancellations will not be accepted.
All deliveries are subject to the freight carrier's terms and conditions, including but not limited to storage fees, damages, repairs, returns, and scheduling deliveries. Once the freight carrier receives the order, Furniture Mart cannot provide any further service regarding the delivery. Therefore, all communication will be between the Buyer and the freight carrier. Additional charges may be applied to locations considered remote or restrictive-access areas by the freight carrier. In addition, any undisclosed delivery obstacles at the destination may cause extra fees to be assessed by delivery personnel at the time of delivery, including, but not limited to: the buildings elevator dimensions will not accommodate the product; greater than the allotted number of flights of stairs; structural restrictions or hindrances; building restrictions; rules restricting deliveries; etc.
If the Buyer wants to pick up the merchandise instead of having it delivered, the following options are available:
Free Pick Ups = All items remain unassembled in the original manufacturer's box.
Paid Pick Ups = Includes pre-inspection, assembly, and deluxing. The items are put back into the manufacturer's box or slightly wrapped for transportation after being assembled. Paid pick ups require a 48-hour notice giving the warehouse adequate time to prepare the merchandise. The price is $75.00 per hour.
Example: It takes 15 minutes to assemble one dining chair; 4 chairs x 15 minutes = 60 minutes = $75
Furniture Mart does not assemble merchandise for free. No merchandise will be assembled without a 48 hour notice.
The Buyer should thoroughly inspect the merchandise and note damages on the delivery receipt. Furniture Mart is not responsible for any damages after the merchandise is delivered.
Order Availability:
Furniture Mart cannot provide a delivery date until your order has been received at the final mile warehouse. We will be happy to provide estimated delivery dates; however actual availability may vary from this estimate.
Furniture Mart has no control over factory production, schedule changes, or the accuracy of information furnished to us by the manufacturer or delivery services.
Furniture Mart shall not be responsible for delays or defaults in the delivery occasioned by weather, war, strikes, acts of nature, the public enemy, fire, labor, or transportation difficulties or other causes beyond the control of Furniture Mart. Furniture Mart shall not be liable to customers for any damages resulting from delivery delays. Buyer agrees that changes in availability will not invalidate this order.
Damages:
All merchandise is opened and inspected before delivery. If damage occurs, FURNITURE MART WILL REPAIR OR REPLACE AT THE ORIGINATING MANUFACTURER'S DISCRETION.
Furniture Mart makes no warranties beyond the written description of the goods. Merchandise is not guaranteed against excessive wear and use, fading, stretching, soling, pilling or pile crushing.
FURNITURE MART EXPRESSLY DISCLAIMS ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. This disclosure does not affect manufacturer’s warranties if any.
All damaged items must be REFUSED at delivery. Refusing a damaged item will send it to the delivery service’s final mile warehouse for repairs or return to the manufacturer.
If you ACCEPT a damaged item at delivery, you have agreed to keep it as is, regardless of the notes on the delivery receipt. No repair or refund will be provided.
The Buyer should thoroughly inspect the merchandise and note refusal for damages on the delivery receipt. Furniture Mart is not responsible for any damages found after the merchandise is delivered.
The Buyers must note the type of damage, defect, or shortage at delivery on the delivery receipt and take photos of all sides of the original packing material or box; failing to do so will result in claim denial.
Furniture Mart reserves the right to refuse liability for any deficiency not notated on the delivery receipt.
Claims must be submitted to Furniture Mart within 24 hours of signing the delivery receipt to avoid denial of a claim.
Email claims to CustomerService@JacksonvilleFurnitureMart.com
Cancellations:
There are no refunds of deposits after (3) three days from the transaction date.
FURNITURE MART DOES NOT ORDER MERCHANDISE ON APPROVAL. The Buyer understands that an item "not as expected" is significantly different than "not as described."
NO REFUNDS ON ANY DELIVERED MERCHANDISE. Damaged merchandise must be refused at delivery.
"As-Is" means the item purchased is a final sale, with no refunds, no returns, no service on the merchandise.
"Get It Now: In-Stock" means this item is stocked in a Furniture Mart showroom or warehouse. Get it fast!
"Special Order" and "Short Lead Time: In Stock at Manufacturer" means Furniture Mart has to order merchandise from a manufacturer. The Buyer must cancel the order before the manufacturer has placed it in production or loaded it onto a freight truck. This is the only circumstance in which a full refund will be granted.
Furniture Mart does not accept cancellations on "Special Order" or "Short Lead Time: In Stock at Manufacturer" purchases. These orders are Non-Cancelable and Non-Refundable once the manufacturer starts production or has loaded the merchandise onto a freight truck.
Miscellaneous:
Furniture Mart makes no warranties beyond the written description of the goods on the face hereof. Furniture Mart expressly disclaims any warranty of merchantability or fitness for a particular purpose. This disclosure does not affect manufacturer's warranties if any.
Sales Tax may be adjusted according to state regulations prevailing at the time of delivery.
Errors in pricing: mathematical and inadvertent errors are subject to revision by Furniture Mart.
Any order may be canceled by Furniture Mart for any reason upon refund of any deposits.
FINANCING TERMS SHALL COMMENCE ON FIRST DATE MERCHANDISE IS DELIVERED.
Exclusive venue for any action relating to the enforcement or interpretation of this agreement shall be in the court of competent jurisdiction in and for Duval County, Florida. BUYER WAIVES THEIR RIGHT TO A JURY TRIAL IN ANY LAWSUIT RELATING TO THIS AGREEMENT. If any provision of this agreement shall be determined to be invalid or unenforceable for any reason, the remaining provisions of this agreement shall be unaffected thereby and shall remain in full force and effect. This agreement shall be binding upon and shall insure to the benefit of the respective parties and respective administrators, executors, other legal representatives, heirs, successors and permitted assigns.
Special Orders are subject to manufacturer approval. Buyer will be notified if an item or fabric is delayed or discontinued by the manufacturer. Buyer agrees this will not affect or void the remaining order.
Merchandise purchased before a manufacturer sales event is not eligible for the sale incentives.
All services fees are non-refundable; this includes but not limited to delivery fees, repair fees, disposal fees, cutting fees, etc.
THIS AGREEMENT CONSTITUTES THE ENTIRE AGREEMENT BETWEEN THE PARTIES AND SUPERSEDES ALL PRIOR VERBAL AND WRITTEN AGREEMENTS BETWEEN THE PARTIES.